IAN Docs

What happens here

You sign in with your Xceedance corporate credentials. Then you're done with this part. Click a button, start talking to AI. No account creation. No setup wizard. No 47 configuration screens.

Before you start

Have your Xceedance p-number and password ready
Have your MFA device nearby (phone, security key, or authenticator app)
Use a browser that's not from 2005
That's it

IAN Think uses Xceedance SSO (Single Sign-On) exclusively. Your corporate identity is your IAN identity — no separate accounts to create.

Go to https://think.ian.xceedance.com/
Click "Sign In" — you'll be redirected to the Xceedance SSO portal
Enter your p-number and password
Complete multi-factor authentication (MFA) if prompted — use your phone, security key, or authenticator app
You're in. Go chat with AI.

ℹ️ First time? Your account needs to be provisioned by your admin before you can sign in. If you see "access denied" or "user not found," ask your manager or IT department to request IAN Think access for you.

You'll see the IAN Think dashboard. It's simple:

"New Chat" button (left sidebar) — Click to start talking to AI
Your recent chats on the left — Click any to pick up where you left off
Settings (bottom of sidebar) — For preferences like theme and notifications

That's the whole thing. You don't need to configure anything. No API keys to find. No accounts to create. Just... use it.

Account stuff (if you care)

Click Settings at the bottom of the left sidebar to:

Change your theme — Switch between light and dark mode
Update notification preferences — Control what alerts you receive
Download all your data — "Privacy" section (processed in 24 hours)

ℹ️ Password and MFA changes are managed through your company's SSO portal or IT department, not within IAN Think.

Troubleshooting

Make sure you're entering your p-number, not your email address
Have your MFA device nearby (phone, security key, authenticator app)
Clear browser cookies for think.ian.xceedance.com and the SSO domain, then try again
Try an incognito/private window — rules out stale cached sessions
Check if SSO works for other Xceedance tools — if other tools also fail, the issue is your SSO account, not IAN Think

"I forgot my password" or "I lost my MFA device"

Your credentials are managed by your company's IT department, not by IAN Think.

Forgot password → Use your organization's SSO self-service portal or contact IT
Lost MFA device → Contact your IT department for a reset or temporary bypass

"It says 'access denied' or 'user not found'"

Your account may not be provisioned for IAN Think yet.

Ask your manager or IT department to request IAN Think access for you
Once provisioned, sign out and back in to pick up the new permissions
If you've been provisioned and it still doesn't work, clear your browser cache and cookies, then try again

Still stuck? Contact support with your Xceedance email and the exact error message.

E-mail us: gss.sr@xceedance.com

"The page won't load at all"

Check your internet connection
Make sure you're on the correct VPN if required by your organization
Try a different browser or an incognito/private window
Disable ad blockers and privacy extensions temporarily

If the site is down for everyone, it's a service outage — wait 30 minutes and try again. Contact support if it persists.

Sign In and Account Setup